Policies

Booking essentials at a glance


Stay duration:
Minimum 4 nights (5 days). We accept bookings up to 30 days in advance.


Check-in / Check-out:
1:00 PM check-in, 11:00 AM checkout. Early check-in or late checkout is not available.


Who we host:
Families only. No unmarried couples, solo travelers, or pets. Events and parties are not permitted.


Payment:
50% advance to confirm your booking. Balance 50% at check-in. All payments are non-refundable.


ID requirements:
Government-issued ID for all guests including children. Foreign nationals need passport, visa, and residential address details for FRRO Form C processing.


Cooking:
Our apartments have full kitchens — we encourage guests to cook their own meals. Complimentary food is not included.


Housekeeping:
Available on schedule; and included with the standard tariff for a fee.

Please review our detailed policies below. These help us maintain the property and ensure a comfortable stay for everyone.

Booking & payment
  • Prior communication and booking is mandatory — please WhatsApp or call to book. Avoid unannounced walk-ins or verification visits.
  • Advance bookings are accepted within a 30-day window of your planned stay.
  • 50% non-refundable advance is required to confirm your apartment. The remaining 50% is due at check-in and is also non-refundable.
  • A refundable damage/cleaning deposit may be collected at the time of booking, and returned at checkout after any deductions.
  • Payments are non-refundable. We have limited apartments, and locking down our calendar based on your booking prevents other guests from booking the same dates.
  • Rescheduling of confirmed booking dates is not possible for the same reason.
  • Existing bookings take precedence over new ones. In rare cases (e.g. a guest’s medical stay is extended unexpectedly), a full refund of advance will be issued if we need to cancel a newer booking.
Check-in & identity
  • Check-in: 1:00 PM | Check-out: 11:00 AM. Early check-in or late checkout is not available — additional nights will be charged if your schedule requires it.
  • Government-issued photo ID is mandatory for every guest staying with us, including children. Please share copies before check-in.
  • Foreign passport holders: We require your passport, visa, and residential address details to process Form C for the FRRO (Indian Government requirement). Please inform us in advance.
Who we host
  • TAVAT exclusively hosts families. Unmarried couples, solo travellers, and pets are not permitted.
  • Each apartment is configured for a specific number of guests — these are listed on our Configuration and Photos pages. Please mention the exact number of people staying when you book.
  • We do not have extra beds, so guest count must be accurate at the time of booking.
  • Additional or “floating” guests are not allowed. If extra guests are found staying, charges of ₹1,500 per person per night will apply, or the booking may be cancelled without refund.
  • Events, parties, and gatherings (big or small) are strictly prohibited — this includes pre/post wedding ceremonies, religious gatherings, mass prayers, and commercial filming. Our apartments are solely for family stays. Several halls and mini-halls are available in close proximity for such purposes.
During your stay
  • Cooking: Complimentary food is not included. We encourage you to use our fully equipped kitchens — grocery stores and markets are within walking distance. Order your essentials and cook healthy, homely meals!
  • Housekeeping: Scheduled every 3rd day with charges added to base tariff.
  • Water: 24-hour running water in all taps. RO drinking water is provided in 20-litre bubble-top cans.
  • Parking: Covered car parking is available but limited — please confirm availability at the time of booking.
  • Staff accommodation: There is no common space for staff (drivers/cooks) to sleep. A common washroom is available for their use.
  • Deliveries: Please collect deliveries (Amazon, Swiggy, etc.) at the ground floor, or ask them to leave items with our staff. This avoids delivery agents knocking on other guests’ doors.
  • Quiet hours: 11:00 PM – 6:30 AM. Gates are closed during this time.
  • Smoking and controlled substances are strictly prohibited anywhere on the property.
  • Air conditioning: Please switch off air-conditioners when you step out. If left running while unoccupied, we will switch off the mains supply for your unit to prevent mishaps. All ACs are serviced regularly — during peak summer, give them a few minutes to cool down and check that the remote settings are correct.
  • Please treat the apartment as you would your own home — conserve water and electricity, and leave the space (especially the kitchen) as you found it. Unwashed utensils left piled up will attract cleaning charges.
Damages and Settlement:
  • Guests are liable for any damage to property, furniture, linen, equipment, fittings, utensils, or furnishings — both within the apartment and in common areas.
  • The actual value of damaged items will be collected, supported by proof of purchase or indicative pricing.
  • The refundable deposit collected at booking will be returned at checkout after deducting any cleaning or damage charges.
  • Please check for your valuables before leaving. We are not responsible for items that may be discarded during deep-cleaning after checkout.
Security & Safety:
  • CCTV surveillance in the parking lot, corridors, and terrace.
  • Fire extinguishers in corridors.
  • Smoke detectors in all rooms.
  • Carbon monoxide detectors in all kitchens.
  • Fumigation and complete sanitisation after every guest checkout.